Tag Archives: voc

Empathy

Posted on January 31, 2011 by Jeff Gothelf

I once sat next to a newly-diagnosed MS patient while walking him through an online description of the progression of that disease. It was devastating. Another time I interviewed a long-suffering Psoriasis  patient about her frustration with the lack of … Continue reading →

Posted in design, Productivity, Research, Uncategorized | Tagged , , , | 4 Comments

11 Ways to Get Better User Feedback

Posted on June 30, 2010 by Jeff Gothelf

So, as all classic list-type posts must do — this one goes to 11. Understanding what your customers are saying is critical to the success of your product’s evolution. Here are 11 ways that individually provide varying perspectives on the … Continue reading →

Posted in Productivity, user feedback, ux team | Tagged , , , , , , , | 9 Comments