-
via Ad Packs
Follow me
Tag Archives: customer service
11 Ways to Get Better User Feedback
So, as all classic list-type posts must do — this one goes to 11. Understanding what your customers are saying is critical to the success of your product’s evolution. Here are 11 ways that individually provide varying perspectives on the … Continue reading
Posted in Productivity, user feedback, ux team
Tagged a/b, customer service, feedback, surveys, testing, user testing, voc, voice of the customer
9 Comments
Customer Service: The defining quality of service design
I own two cars – a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is also a Porsche and Audi dealer making it a far … Continue reading
Posted in brand, service design
Tagged customer service, personalization, service design
Leave a comment