Category Archives: ROI

There is no such thing as a killer feature

The other night we had reason to celebrate. Something we’d been waiting on for 2 years had finally come through. We’d worked hard and it paid off. My wife suggested we go out to a steak dinner. Forgetting for a … Continue reading

Posted in agile, design, enterprise, Research, ROI, service design, Uncategorized | Leave a comment

The biggest mistake in product discovery: missing the value

In 2010 we visited Ireland for the first time. My wife and I made Galway our first stop. This was the first time we’d been this far away from the kids so we wanted to make sure our mobile phones … Continue reading

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It’s not enough to build a culture your teams can “live with”

I suffer from a chronic condition. It’s nothing life-threatening and I am lucky that I have a relatively mild form of it. However, left untreated, it makes day-to-day life quite uncomfortable. I was first diagnosed when I was 22 and … Continue reading

Posted in agile, career path, design, enterprise, Productivity, ROI | 2 Comments

I have no idea what I’m doing

The difference between successful teams and leaders and those less so boils down to humility. Specifically, it’s being humble enough to admit they don’t know the answer up front. That simple admission changes the dynamic of the team immediately. It … Continue reading

Posted in agile, enterprise, lean startup, Lean UX, Productivity, ROI, work ethic | 1 Comment

Building In-House Innovation Teams: When to Stop Innovating and Start Scaling

In parts I and II of this series I discussed the qualities that make up successful in-house innovation teams and the need for those teams and their colleagues to foster a culture of transparency if they are to succeed. In … Continue reading

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Building In-House Innovation Teams: Transparency

In the first post of the series I discussed the basic building blocks of a successful in-house innovation team: small, dedicated, collocated and self-sufficient. In this post, I’m going to talk about a key philosophy for these teams: transparency. It’s … Continue reading

Posted in agile, enterprise, lean startup, Lean UX, Productivity, ROI, work ethic | 2 Comments

Adding Game Mechanics To Agile Processes Part 2: Limiting In-Flight Cards

In the second part of this two-part series on adding game mechanics to Agile (read Part 1) processes, I want to discuss limiting the amount of cards a team has “in flight” at any given time.   By in-flight, I … Continue reading

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Adding Game Mechanics to Agile Processes Part 1: Card Aging

Seems like everybody wants to gamify everything these days. Far be it for me to not jump on this bandwagon as well :-). When properly harnessed, adding game mechanics to certain processes can make them more fun, engage the team … Continue reading

Posted in agile, Productivity, ROI, work ethic | 3 Comments

Why I spent my weekend talking Agile and User Experience

“What are you going to do this weekend?” “I’m going to hang out in the Financial District with a bunch of folks from various disciplines and locations to discuss the intersection of Agile and User Experience.” “All weekend? Um, that … Continue reading

Posted in agile, Conferences, design, ROI, startups, ux team, work ethic | 9 Comments

The Secret Weapon of UX: Copywriting

I recently finished reading Influence by Robert Cialdini. It’s a 20+ year old book that details core tenets of persuasion in human psychology, how they work, why they work and how to “defend” against them. It was a fascinating read … Continue reading

Posted in copywriting, design, ROI | Tagged , , , , , | 4 Comments