Category Archives: brand

Take that meeting…

Posted on September 17, 2012 by Jeff Gothelf

“I don’t really use LinkedIn or Twitter.” “I don’t go to meetups.” “I don’t really have time to meet people.” These are just a few of the phrases I hear all the time from people I come across — whether … Continue reading →

Posted in brand, career path, Productivity, startups, work ethic | Leave a comment

I’m leaving TheLadders….and launching Proof!

Posted on January 11, 2012 by Jeff Gothelf

“Go to the edge of the cliff and jump off. Build your wings on the way down.” – Fahrenheit 451 author Ray Bradbury     It’s a new year. And even though it’s mostly an arbitrary point in time, there’s … Continue reading →

Posted in brand, career path | 6 Comments

How to Lose A Customer

Posted on July 25, 2010 by Jeff Gothelf

I recently bought a car. It’s a 2007 Mustang GT. It’s metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I … Continue reading →

Posted in brand, service design, Uncategorized, user feedback, work ethic | Tagged , | 2 Comments

Customer Service: The defining quality of service design

Posted on March 16, 2010 by Jeff Gothelf

I own two cars – a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is also a Porsche and Audi dealer making it a far … Continue reading →

Posted in brand, service design | Tagged , , | Leave a comment

Push early, fail often

Posted on February 2, 2010 by Jeff Gothelf

In a startup environment the mantra of “push early, push often” is often heralded as the right product development course. The theory is one driven by the Agile model – get value to customers in the form of working code … Continue reading →

Posted in brand, startups | Tagged , , , , , , | 2 Comments