Monthly Archives: July 2010

The 3 Secrets to Getting Hired

I’ve been lucky enough over the years to be able to hire many people to the various teams I’ve led. Over the course of all of these interviews I’ve discovered that there are three core components that make a candidate … Continue reading

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How to Lose A Customer

I recently bought a car. It’s a 2007 Mustang GT. It’s metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I … Continue reading

Posted in brand, service design, Uncategorized, user feedback, work ethic | Tagged , | 2 Comments