Monthly Archives: June 2010

11 Ways to Get Better User Feedback

So, as all classic list-type posts must do — this one goes to 11. Understanding what your customers are saying is critical to the success of your product’s evolution. Here are 11 ways that individually provide varying perspectives on the … Continue reading

Posted in Productivity, user feedback, ux team | Tagged , , , , , , , | 9 Comments

Informing or Influencing?

Recently, a point of view was brought to my attention that the vast majority of the contributions of user experience generally inform the product development process but don’t necessarily influence it. The differentiation was stark – informing the UX meant … Continue reading

Posted in Productivity, ROI, ux team | Tagged , , , | 3 Comments

Constraints: your new best friends

Every day I hear or read about designers lamenting the creativity-depriving horrors of constraints. “I had to follow the style guide.” “The client’s color palette consisted of orange, burnt orange and clementine.” “We don’t use acronyms.” These unholy edicts create … Continue reading

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