I once sat next to a newly-diagnosed MS patient while walking him through an online description of the progression of that disease. It was devastating. Another time I interviewed a … Continue reading Empathy
11 Ways to Get Better User Feedback
Posted on June 30, 2010.So, as all classic list-type posts must do -- this one goes to 11. Understanding what your customers are saying is critical to the success of your product's evolution. Here … Continue reading 11 Ways to Get Better User Feedback