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client:Large University
project:Internet/Intranet Redesign
synopsis: Initially started as a redesign of the Admissions portion of the site, this project took on larger scope and involved re-architecting the entire online presence for this university. Architecture was based around audience segmentation. IA and workflows were validated with targeted usability testing.

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client: Pfizer
project: Marketing data visualization tool
synopsis: Utilizing user interviews and contextual visits to determine proper workflow and user needs, this project aimed to create a Flash-based dynamica data visualization tool. The goal of the product was to facilitiate marketing strategy decisions. This deliverable shows a logic map consisting of three corresponding sections -- workflow step, the question being answered for the user, actual screen-level detail.

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client: AOL
project:

AOL Connectivity Services

synopsis: Enabled AOL users to more consistently and successfully complete the initial "going online" process as well as dial-up number selection. This project reduced workflow/user decisions by 50% and increased user satisfaction, completion rates and network load reduction to effect a net cost reduction of $150MM. This design specification document shows the level of detail to which each screen was documented.

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client: AOL
project:

AOL Explorer

synopsis: Bottom-up design for IE-based browser. Product launched as AOL's first stand-alone browser and met with warm reviews both from users and the media. This wireframe shows screen-level wireframe design for the Favorites feature.

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client: AOL
project:

AOL OpenRide

synopsis: Led the prototyping and ultimately the UI design effort for AOL's first new client in many years -- OpenRide. Designed to be a broadband-focused "always on" communications center it focused on an immersive experience that dynamically changed to suit the user's current need.

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