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metrics of user behavior pointing to the metrics they lead to

Output, Outcomes, Impact and KPIs

Posted on August 16, 2021.

There is a lot of confusion around the terms output, outcome, impact and KPI. Here is what each one means and how they relate to each other.

How to become a magnet for career opportunities

Posted on August 9, 2021.

Why do you continue to climb the career ladder? Because you’ve been told to do so. To future proof your career you have to rethink how to attract career opportunities.

Inspect and adapt, with respect

Posted on August 2, 2021.

We all know go to the gemba tell us to go and see and we inspect and adapt. But there’s another part to it — showing respect to the people we seek to improve. Here’s why.