Category Archives: user feedback

How to Lose A Customer

Posted on July 25, 2010 by Jeff Gothelf

I recently bought a car. It’s a 2007 Mustang GT. It’s metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I … Continue reading →

Posted in brand, service design, Uncategorized, user feedback, work ethic | Tagged , | 2 Comments

11 Ways to Get Better User Feedback

Posted on June 30, 2010 by Jeff Gothelf

So, as all classic list-type posts must do — this one goes to 11. Understanding what your customers are saying is critical to the success of your product’s evolution. Here are 11 ways that individually provide varying perspectives on the … Continue reading →

Posted in Productivity, user feedback, ux team | Tagged , , , , , , , | 9 Comments