Category Archives: Uncategorized

Announcing: The Lean UX Book!

I’m extremely proud (and partially terrified) to announce that I’m writing a book! The book’s topic is Lean User Experience and is tentatively titled, Lean UX: Getting Out of the Deliverables Business. It will be published by O’Reilly (creators of … Continue reading

Posted in agile, design, Lean UX, Uncategorized | 14 Comments

Lean UX is not just for lean startups

As the conversation around Lean UX heats up in the blogs, Twitters and conferences a lot of reference is made to the ideas of lean startup promoted by Eric Ries, Steve Blank and others. Many discussions focus on how user experience … Continue reading

Posted in agile, design, Lean UX, Productivity, startups, Uncategorized | 7 Comments

Unicorn: a visual designer with UX chops

I was speaking to an entrepreneur the other day when he mentioned he was looking for a “creative director with UX skills.” He added,”…someone whose aesthetic I really like.” I responded ,”Good luck.”

Posted in design, portfolio, Uncategorized, ux team | 96 Comments

Users are not snowflakes

Every person grows up thinking they are unique and special. Your mother told you that and, to this day, you believe it. The customers coming to your web site are no different. They each come expecting you to deliver an … Continue reading

Posted in Uncategorized | 1 Comment


I once sat next to a newly-diagnosed MS patient while walking him through an online description of the progression of that disease. It was devastating. Another time I interviewed a long-suffering Psoriasis  patient about her frustration with the lack of … Continue reading

Posted in design, Productivity, Research, Uncategorized | Tagged , , , | 4 Comments

I was Agile before it was cool

I totally wasn’t. And the image below proves it: I received this illustrious award after coining the phrase “rogue developer” while on the AOL Explorer project (a surprisingly successful browser AOL launched in the early-mid 00′s). To me, a rogue … Continue reading

Posted in Uncategorized | Leave a comment

Agile 2010

I just returned from a week in hot, sweaty and rainy Orlando, FL where I spent the bulk of my time at the Agile 2010 conference. It was my first time at such a specialized, non-design conference and I was … Continue reading

Posted in agile, Conferences, Productivity, Uncategorized, ux team, work ethic | Tagged , , , , , | 1 Comment

The 3 Secrets to Getting Hired

I’ve been lucky enough over the years to be able to hire many people to the various teams I’ve led. Over the course of all of these interviews I’ve discovered that there are three core components that make a candidate … Continue reading

Posted in Uncategorized | 1 Comment

How to Lose A Customer

I recently bought a car. It’s a 2007 Mustang GT. It’s metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I … Continue reading

Posted in brand, service design, Uncategorized, user feedback, work ethic | Tagged , | 2 Comments

Constraints: your new best friends

Every day I hear or read about designers lamenting the creativity-depriving horrors of constraints. “I had to follow the style guide.” “The client’s color palette consisted of orange, burnt orange and clementine.” “We don’t use acronyms.” These unholy edicts create … Continue reading

Posted in Uncategorized | 1 Comment