Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on our products and services
When is Amazon done?
Posted on August 30, 2021.Being done with digital work no longer makes sense. Here's why.
Inspect and adapt, with respect
Posted on August 2, 2021.We all know go to the gemba tell us to go and see and we inspect and adapt. But there’s another part to it — showing respect to the people we seek to improve. Here’s why.
How to use the Lean UX Canvas
Posted on June 28, 2021.This short video explains how to use the Lean UX canvas.
The Work
Posted on June 14, 2021.There’s so much more to product development than writing code. Here is what The Work consists of and why you should make time to do it.
“Intuitive UI” is not a feature
Posted on April 26, 2021.Do the work to define what will make your user interfaces and experiences, intuitive, compelling and successful.
Humility is the key to agile culture
Posted on April 12, 2021.Humility is the key to leading and building agile teams and organizations. Here’s why.
Selling underwear: How developers learned to love talking to customers
Posted on April 5, 2021.Not everyone wants to do product discovery but everybody should. Here's a story about one way I convinced a group of reluctant developers to meet their users.
Do OKRs work with Jobs to Be Done?
Posted on March 15, 2021.Do OKRs work with jobs to be done? They do. Here's how.
Constraints are the hidden source of innovation
Posted on January 18, 2021.There are always excuses for why our teams can’t innovate or be agile. Constraints shouldn’t be one of them. In fact, they can be the source of these desired qualities. Here’s why.