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Category Archives: Productivity
Lean UX presentation audio now available
Just a quick note that the audio from my South by Southwest presentation, Lean UX: Getting Out of the Deliverables Business is now available on the SXSW site. The slides are available on Slideshare. I’ll work on melding the two … Continue reading
Posted in agile, Conferences, design, Productivity, ux team
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Empathy
I once sat next to a newly-diagnosed MS patient while walking him through an online description of the progression of that disease. It was devastating. Another time I interviewed a long-suffering Psoriasis patient about her frustration with the lack of … Continue reading
Experiencing the Experience: The Case for Prototyping
I realized this week that in a traditional web app design scenario there end up being three review cycles: Wireframe review – ensuring all the elements are on the page, hierarchically correct and flowing logically from screen to screen. Confirming … Continue reading
Posted in agile, design, Productivity, prototyping
Tagged agile, design, prototyping, reviews, ux
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Cigarettes, Wine and Design: a reflection on Euro IA 2010
September 24-25, 2010 found me in Paris, France attending the 6th installation of the Euro IA summit. I hadn’t been to a design conference in a while and it had been nearly 5 years since I’d been to a professional … Continue reading
Posted in agile, Conferences, design, Productivity
Tagged conference, euroia, euroia2010, france, lean design, lean IA, paris, ux
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Agile 2010
I just returned from a week in hot, sweaty and rainy Orlando, FL where I spent the bulk of my time at the Agile 2010 conference. It was my first time at such a specialized, non-design conference and I was … Continue reading
Posted in agile, Conferences, Productivity, Uncategorized, ux team, work ethic
Tagged agile, design, sprints, theladders, ucd, ux
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11 Ways to Get Better User Feedback
So, as all classic list-type posts must do — this one goes to 11. Understanding what your customers are saying is critical to the success of your product’s evolution. Here are 11 ways that individually provide varying perspectives on the … Continue reading
Posted in Productivity, user feedback, ux team
Tagged a/b, customer service, feedback, surveys, testing, user testing, voc, voice of the customer
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Informing or Influencing?
Recently, a point of view was brought to my attention that the vast majority of the contributions of user experience generally inform the product development process but don’t necessarily influence it. The differentiation was stark – informing the UX meant … Continue reading
Lean IA: Getting out of the deliverables business
Updated: This topic has been expanded with a broader focus from Lean IA to Lean UX. The full essay version of the topic can be found on Smashing Magazine while the most recent presentation deck version can be found on … Continue reading
Posted in agile, Productivity, startups, Uncategorized, ux team, work ethic
Tagged agile, collaboration, deliverables, experience, lean IA, value
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Gut Instincts
Much is said about education, experience and domain knowledge when discussing the potential quality of a design. If the designer has the right degrees, a solid cross-section of experience and deep industry knowledge the assumption is that the design will … Continue reading
We are all designers
I work in an Agile shop. It’s been challenging making the transition and we’re still far from comfortable but we’re making progress. There are many changes to the way “we’ve always designed” when adopting an Agile philosophy. This post will … Continue reading
Posted in agile, Productivity, startups
Tagged agile, design, ixd, process, Productivity, visual design
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