Category Archives: Productivity
Agile 2010
I just returned from a week in hot, sweaty and rainy Orlando, FL where I spent the bulk of my time at the Agile 2010 conference. It was my first time at such a specialized, non-design conference and I was … Continue reading
11 Ways to Get Better User Feedback
So, as all classic list-type posts must do — this one goes to 11. Understanding what your customers are saying is critical to the success of your product’s evolution. Here are 11 ways that individually provide varying perspectives on the … Continue reading
Informing or Influencing?
Recently, a point of view was brought to my attention that the vast majority of the contributions of user experience generally inform the product development process but don’t necessarily influence it. The differentiation was stark – informing the UX meant … Continue reading
Lean IA: Getting out of the deliverables business
Updated: This topic has been expanded with a broader focus from Lean IA to Lean UX. The full essay version of the topic can be found on Smashing Magazine while the most recent presentation deck version can be found on … Continue reading
Gut Instincts
Much is said about education, experience and domain knowledge when discussing the potential quality of a design. If the designer has the right degrees, a solid cross-section of experience and deep industry knowledge the assumption is that the design will … Continue reading
We are all designers
I work in an Agile shop. It’s been challenging making the transition and we’re still far from comfortable but we’re making progress. There are many changes to the way “we’ve always designed” when adopting an Agile philosophy. This post will … Continue reading
The Maker’s Schedule
In an email exchange with Jason Putorti (@novaurora) this week the term “The Maker’s Schedule” was brought up. I’d never heard it before and decided to investigate. My first inclination was that this was some kind of religious phrase that … Continue reading

