Category Archives: design

The biggest mistake in product discovery: missing the value

In 2010 we visited Ireland for the first time. My wife and I made Galway our first stop. This was the first time we’d been this far away from the kids so we wanted to make sure our mobile phones … Continue reading

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Agile doesn’t have a brain

  My friend Bill Scott once said at a conference, “Agile doesn’t have a brain.” What he meant by that is due to Agile’s software engineering roots many organizations that have adopted Scrum, XP and similar methodologies have done so through … Continue reading

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Do you really have executive buy-in?

Seven years ago I moved back to the East Coast and took a job at an agency. Before accepting my offer I asked my potentially new boss how much support she believed the agency had for interaction design (they were … Continue reading

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It’s not enough to build a culture your teams can “live with”

I suffer from a chronic condition. It’s nothing life-threatening and I am lucky that I have a relatively mild form of it. However, left untreated, it makes day-to-day life quite uncomfortable. I was first diagnosed when I was 22 and … Continue reading

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Quantity trumps quality (at first)

I found the following excerpt on Derek Siver’s blog. It’s from a book called Art and Fear: The ceramics teacher announced he was dividing his class into two groups. All those on the left side of the studio would begraded … Continue reading

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There is no such thing as UX strategy

2013 saw a lot of discussion around the topic of UX Strategy. In fact, there was at least one conference on the topic and a string of articles. However, all of this activity around a topic doesn’t actually mean it … Continue reading

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Agile coaches, I am your friend

I spend a lot of time consulting with large organizations grappling with making Agile work as an engineering practice and then expanding it to include marketing, product management and eventually user experience and design. Often these companies have invested not … Continue reading

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Designers — an untapped pool of Agile leadership

Implementing an agile product development process has many challenges. One that is not regularly addressed is who will lead each of the scrum teams. Many organizations default to the, seemingly obvious, answer of the scrum master. Often ill-defined (even with … Continue reading

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The answer to the Agile-UX question

Making user experience and design work in an Agile environment is one of the biggest challenges facing product development teams today. Lean UX is the most effective way to design a process to solve this challenge. However, there is an … Continue reading

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Purity vs. Pragmatism

  “That’s not Agile!”   “We’re not being lean enough.”   “We’re not supposed to make deliverables!”   Sound familiar? I hear these statements all the time from teams moving towards a more evidence-based approach to product discovery, conception and … Continue reading

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