Monthly Archives: March 2010

We are all designers

Posted on March 26, 2010 by Jeff Gothelf

I work in an Agile shop. It’s been challenging making the transition and we’re still far from comfortable but we’re making progress. There are many changes to the way “we’ve always designed” when adopting an Agile philosophy. This post will … Continue reading →

Posted in agile, Productivity, startups | Tagged , , , , , | 4 Comments

Customer Service: The defining quality of service design

Posted on March 16, 2010 by Jeff Gothelf

I own two cars – a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is also a Porsche and Audi dealer making it a far … Continue reading →

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The Maker’s Schedule

Posted on March 12, 2010 by Jeff Gothelf

In an email exchange with Jason Putorti (@novaurora) this week the term “The Maker’s Schedule” was brought up. I’d never heard it before and decided to investigate. My first inclination was that this was some kind of religious phrase that … Continue reading →

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Can an existing org get real?

Posted on March 4, 2010 by Jeff Gothelf

I just finished reading @37Signals product design/development manifesto, “Getting Real.” I came out on the other side of this read so full of energy — motivated to go back to work in the morning, fire everyone except my favorite developer … Continue reading →

Posted in agile, startups | Tagged , , , , , , | 1 Comment